Omega CRM Consulting is looking for a Business Analyst / Project Manager that would like to collaborate with one of the top global pharmaceutical companies.
Responsibilities:
Project manager and Business Analyst for internal Project
* Our project has the goal of optimizing the service operations process and supporting systems to reduce operational workload, provide reporting/forecasting transparency, and tracking SLAs
* As a project manager, the expectations are to manage the project scope, timelines and communications.
* As a business analyst, the expectations are to work with the service owners, product owners and the delivery unit to identify the requirements for the project and to ensure that the project will meet its desired objective and outcomes
* Managing Operational tasks for the Service Ops Platforms
* Support the day to day operations of the Service Ops Platforms
* Support the onboarding and training process for Production Partners
Experience
* Experience in Project Management and Business Analyst role in IT sector.
* Experience with service operations processes: global, customer-centric scenario, process mapping and requirements gathering.
* Experience with service operation tools, specifically JIRA and Service Now.
* Excellent Excel skills
* Experience in SCRUM enviroments.
* Excellent analytical and problem- solving skills
What do We offer
* Permanent contract.
* Flexible Schedule. We make it easy. Balance your professional and personal life.
* Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
* Home Office.
* Flexible retribution (public transport ticket, Ticket restaurant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.