Job Summary
DHL Global Forwarding is the division of Deutsche Post DHL specialized in air and ocean freight transportation. Our global network of own offices offers door-to-door solutions, including value-added services associated with the management of the logistics chain (customs, insurance, transport with end-to-end temperature control, dangerous goods, etc.).
We are looking for a Freight Ocean Specialist to join our team in Madrid. As part of this role, you will be responsible for leading the Ocean Freight Product within the Iberia region, ensuring maximum efficiency and achievement in terms of excellence in quality, productivity, market share, and profitability.
1. Main Responsibilities:
2. a) Direct Responsible of the P&L for Ocean Freight product in Iberia
3. b) Lead the Ocean Freight Product (OFR) within the Iberia region, ensuring maximum efficiency and achievement in terms of Excellence in Quality, Productivity, Market Share and Profitability, following the parameters and objectives set by the organization
4. c) Seek constantly and systematically, using the First Choice methodology (continuous improvement), to improve services and processes, launching new services and products, generating ideas that help our organization within the OFR Product to be the Market Leader in terms of Volume, Turnover, Profitability, Productivity and Quality in Iberia, following the parameters and objectives set by the organization
5. d) Achieve and maintain a higher percentage market share than our organization holds at the European and Global level
6. e) Ensure that all product-related personnel have the necessary training and experience to meet the high expectations of our customers
7. f) Collaborate in the design of the strategy with the Marketing and Sales (M&S) and Business Development teams for the specialization and implementation of services and products that help to be a reference in certain market niches, geographic areas, customer typologies and business segments within its product
8. g) Define with Performance Management and IT the tools and local developments needed to improve mechanization, standardization, productivity and service excellence
9. h) Responsible for keeping updated and published on the network the operating procedures of the OFR product as well as the necessary IT tools related to the OFR product
10. i) Responsible for producing and keeping all job descriptions for the OFR product up to date and published on the network
11. j) Responsible for setting sales prices on the OFR product, relying on M&S market expertise, being responsible for Iberia Budget for Net Sales, Gross Profit, EBIT...
12. k) Collaborate and work very closely with the branch managers in making decisions that are considered strategic for the product in terms of organizational changes, appointments, specific procedures for specific services or clients
13. l) Responsible for the negotiation and purchasing of services required by the product, based on local needs
14. m) Define, Implement, Launch, Promote, Analyze and Evaluate the LCL (less than container) product's own or co-loaded consolidations. Service, frequency, t/t, pricing, market share, development, profitability, etc.
15. n) Collaborate with M&S in their promotion, campaigns and development
16. o) Design, together with the Head of HR, the annual training plan corresponding to OFR product
17. p) Participate in the recruitment process of key and strategic positions for the OFR product as well as all direct hierarchical or functional reports
18. q) Fulfilment/monitoring of the strategies set by the organization, as well as customer and employee engagement surveys results and follow up within the area of responsibility
19. r) Visits and follow-up of Key Customers
Skills Required:
* Very good analytical, conceptual, and problem-solving skills
* Presentation and communication skills
Qualifications:
* Excellent understanding and background / experience in the Ocean Freight Industry, and mostly Spanish / Portuguese market and customers / providers