SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.
spotonps.pl
*** This Job Opportunity is only offered for candidates living and eligible to work in Malaga, Spain.
Salary: Kindly share your salary expectations.
Client: BPO Company.
The Role
Customer Lifecycle Account Manager – Finnish Speaker
Office Based – Malaga, Spain
*** This Job Opportunity is only offered for candidates living and eligible to work in Malaga, Spain.
Salary: Kindly share your salary expectations.
Client: BPO Company.
Job Description
As a Customer Lifecycle Account Manager, you will collect feedback from customers and articulate it back to the business.
Detailed Duties and Responsibilities
* Position competitive offerings and solutions in the context of customer needs and experiences
* Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope
* Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
* Demonstrate verbally and in writing how customers can capture value and envision their future with the products
* Collect feedback from customers and articulate it back to the business
* Quarterback sales from lead to purchase; be the main point of contact for our client's customers, leading the sales strategy, overcoming objections and negotiating success
* Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage customers
* Obsess over customers and prospects to deliver a world-class customer engagement experience
* Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
* Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs
Ideal Profile
Targeted Qualifications
* Fluency in Finnish Language, C1 level or Higher.
* Fluency in English Language, B2 level or Higher.
* A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently – drives own personal performance, takes ownership of training and skill enhancement, seek continuous quality improvement.
* Solid time management skills and ability to work independently or under supervision with a high level of integrity
* General knowledge of the IT industry (with minimum 1 year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
* Min 2 to 3+ years sales experience with a proven track record of success is required.
* Min 1 year IT industry experience required.
* Min 1 year sales account management or customer management experience required.
* Management (CRM) system(s) such as Dynamics 365, SalesForce etc.
* Familiarity with modern sales techniques and tools, including experience from retail sales, corporate internships, or entrepreneurial programs
* Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration.
* Strong interpersonal skills, excellent oral, written and verbal business communications skills.
* Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred
* Experience using Microsoft Office Suite applications, Windows OS and Client Relationship
* Ability to successfully communicate with contacts via the phone (cold calling and established relationship), email, video and presentations
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Salary: Kindly share your salary expectations.
* Office Based – Malaga, Spain.
* Monday to Thursday 09:00 to 17:30.
* Friday 09:00 to 18:00.
* Paid Training.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.
What's on Offer?
* Opportunity within a company with a solid track record of performance
* Join a market leader within IT Services
* A role that offers a breadth of learning opportunities