Capitole Consulting keeps growing and we want to do it with you!
Are you a passionate IT Cloud Support (Azure)? We have an exciting opportunity to lead and empower a multicultural team.
Experience: +4 years of experience Service Desk/Service Operation related activities.
Skills:
* Help Desk, Expert.
* Incident and Service Request Management, Expert.
* Ticketing Systems (e.g. Jira, Freshdesk (Remedy; get.IT).
* Experience of working with 3rd party software vendors.
* Experience with Cloud Environment/ Infrastructure (Azure preferred)
* Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU, …)
* Basic experience with Cloud bases Analytics tools (e.g. HDI R, HDI Spark, Data Bricks, …)
* Monitoring and logging experience (Azure Monitor, Log Analytics, Application insights)
Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, etc.).
Position description:
Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing. Project/activity for the engagement.
Incident Management:
* Single point of contact of users for incidents.
* Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
* Complete with qualified information incidents recorded by the users.
* Evaluate incidents related to escalation and problem solution initiation.
* Analyses root cause when possible and workarounds in case of errors.
* Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
* Interface towards 2nd Level contacts within IT and supplier.
* If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
* Monitor incident, push incident solution and keep inform the user.
* Verify solution if needed with the user.
* Close incident.
Service Request Fulfillment:
* Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA,…)
* Prioritizing of service requests.
* Fulfill service request according work instructions and forward service request to responsible unit.
* Inform requester about request fulfillment.
* Closing service request.
Others:
* Advise end users on hardware and software usage.
* Consult Service/-Application Owner related to support topics.
* Administration of user credentials and user accounts.
* Monitors and reports running services, e. g. availability, capacity and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measures
* Implements measures to resolve or escalate issues in the event of recurring incident.
* Manages operation and event logs (incl. classification).
Observes and keeps an eye on new technologies for the further development and improvement of existing tools and processes.
Technical knowledge/Accountabilities:
* Knowledge in Microsoft Azure Platform (Portal and basic CLI commands)
* Knowledge in Azure WebApps/Function Apps.
* Knowledge in ADLS Gen2 Storage Accounts.
* Knowledge in Azure Databases (SQL Server, SQL DWH)
* Knowledge in Windows and Linux VMs (Bash, Powershell)
* Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
* Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW)
* Basic Knowledge in Azure SaaS (Databricks and ADF).
* Basic Knowledge in Azure Devops (Connection to Azure resources)
* Basic Knowledge with Infrastructure as Code (Terraform or similar)
* Experience with container management (Docker, Kubernetes)
* Automation / Scripting skills to streamline tasks
Or similar experience:
* Experience with Azure supporting services
* Experience with ADLS
* Experience with Azure Data Factory
Languages: English C1
Location: FULLREMOTE
Schedule: flexible. Friday intensive.
We're great, but with you we'll be even better.
For this you will have:
* Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).
* Follow-up with your Business Manager and Talent Manager every month for continuous feedback.
* Remote work, with the option to work from the Capitole offices in Madrid or Barcelona if preferred.
* Flexible working hours to help you reconcile your professional / family life.
* Private medical insurance with Sanitas paid in full by Capitole.
* Flexible remuneration (restaurant tickets, transport and/or childcare).
* WELLHUB(Gymforless)
* Discounts on major brands for employees (Club Capitole).
Get to know the whole family:
* Team Buildings every two months - don't miss the summer party or the Christmas dinner!
* Football, Padel and Running team sponsored by Capitole.
* Technological communities for you to share your knowledge and ideas with the other teams, sharing internal knowledge is essential!!!!
* Last but not least, a TEAM! Don't you know us yet? Discover us!!! https://capitole-consulting.com/
See what people are saying about us https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.html
Don't hesitate to send us your profile, we are looking forward to meeting you!