(KG-040) | Technical Service Engineer - With French
Madrid
EUR 50.000 - 70.000
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
The Technical Applications Scientist I is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company’s total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage, and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact?
The Technical Applications Scientist I is responsible for providing pre- and post-sales technical support of Thermo Fisher Scientific Nalgene/Nunc consumer, laboratory plastics products & equipment directly to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
* Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
* Accurately record pertinent information from customer contacts in Customer Relationship Management system.
* Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
* Contribute to department meetings.
* Participate in additional special team or individual projects.
* May be required to perform other related duties as opportunities arise.
* Minimal travel may be required for the position.
How will you get here?
Education
Minimum Qualifications:
BSc. to MSc. in life sciences or chemistry, biochemistry or a similar field.
Experience
1-5 years laboratory experience. Prior experience in customer service or a customer-facing role is a plus.
Knowledge, Skills, Abilities
* Proven ability to quickly learn large amounts of new, technical information.
* Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
* Ability to manage multiple priorities.
* Problem-solving ability.
* Must be customer-focused and a team player.
* Must be fluent in both written and spoken English and French.
* A minimum two-year commitment to Technical Support is requested due to the extensive up-front training needed to fully support our expansive product line.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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