Key Responsibilities
1. Work in close partnership with Global OCM Stream lead and country / center OCM lead respectively to review, align and act on all identified OCM activities.
2. Participate in all country-level OCM activities and take the initiative regarding stakeholder interaction and communication requirements.
3. Confirm stakeholders for the country and assist with appropriate engagement, communication, actions, etc.
4. Provide input and engage with local business for impact analysis.
5. Escalate issues to Country Project Lead and/or Global OCM Lead.
6. Utilize global OCM toolkit to prepare and execute local OCM plan and activities.
7. Establish internal Change agents for the country / locations.
8. Prepare and deliver communications to respective audiences.
9. Support process mapping work.
10. Support interaction/cross impact with other initiatives including joint communication planning.
11. Manage translation and approval processes as and when required.
12. Produce OCM deliverables and obtain sign-off as required.
Training
1. Prepare country / location training plans.
2. Modify and develop training materials.
3. Coordinate review and approval of training materials.
4. Resource and train business trainers as needed.
5. Plan and facilitate user training.
6. Translate or coordinate translations as needed.
7. Produce country deliverables (e.g., job aides, multi-media, etc.).
Key Requirements / Core Capabilities
1. Fluency in native language of country.
2. Good OCM foundational knowledge.
3. Excellent communication and training skills.
4. Strong problem-solving skills.
5. Understanding of the HCM system environment.
6. Ability to manage country-level risks, issues, and dependencies across the business in support of the country rollout.
7. Strong negotiation, influencing and diplomacy skills to support the Program in achieving its objectives.
Key Interactions
1. Global OCM Lead.
2. Country Project Lead.
3. Country / location stakeholders.
4. SMEs – payroll, time and attendance, HR Tech, etc.
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