Job Title: Customer Service Senior Team Lead
We are seeking a highly skilled and experienced professional to lead our customer service team.
About the Role:
* Lead a team of customer service representatives to ensure exceptional customer experience.
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Maintain high levels of quality and efficiency in customer service operations.
* Collaborate with other teams to drive business growth and innovation.
Key Responsibilities:
* Provide guidance and coaching to team members to enhance their skills and performance.
* Analyze customer feedback and complaints to identify areas for improvement.
* Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.
* Stay up-to-date with industry trends and best practices to continuously improve customer service standards.
Requirements:
* Bachelor's degree in a related field (e.g., business, communications, or psychology).
* Minimum 5 years of experience in customer-facing roles, preferably in a leadership position.
* Proven track record of success in improving customer satisfaction and loyalty.
* Excellent communication, interpersonal, and leadership skills.
* Ability to work effectively in a remote environment.
What We Offer:
* A competitive salary and benefits package.
* The opportunity to work with a dynamic and innovative team.
* A comprehensive training program to support your career development.
* The flexibility to work from home within Spain.
Nationale-Nederlanden is a leading insurance company that values innovation, collaboration, and customer-centricity. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.