The Noveo Group:The Noveo Group, a growing company and a key player in the development of innovative solutions, supports its enterprise clients, SMEs, and startups in transforming and implementing their information systems and digital solutions.As an international group with a team of over 1,000 engineers and more than 20 years of experience in developing complex systems, the Noveo Group positions itself at the forefront of the convergence between IT systems and digital solutions.Https://noveogroup.Com/Context:As part of our growth, we are looking for1 Level 1/2 Support Technician (M/F)for a permanent position or freelance contract to join Noveo and work directly with one of our clients on a long-term assignment.Our client is a recognized player in the technology sector.Your Missions:Your main responsibilities will include:- Ticket queue management (reception/qualification/follow-up)- Handling Level 1 and Level 2 tickets- Inventory and stock management (computers, accessories, spare equipment...) in collaboration with our assets manager- Creating and updating troubleshooting procedures- Analyzing root causes of incidents and finding ways to prevent new occurrences- Preparing onboardings (hardware, accounts & access)- Leading onboarding sessions for new joiners and promotions- Managing offboardings (accounts, hardware checks & second-life management)- Ensuring the operational status of office IT equipment (video meeting rooms, corporate media displays, printers...)Candidate Profile:We are looking for aLevel 1/2 Support Technician (M/F)with approximately two years of experience in a similar role and the following skills:- As IT’s first point of contact, you have good social and communication skills- Team-player & solution-oriented: you are dedicated to resolving incidents and suggesting process improvements- Internal "customer-oriented": you are responsive, enthusiastic, and attentive to the user experience- Professional English- Spanish is a plus.Technical Environment:- PC/MAC/LINUX/SMARTPHONE- Google Workspace- Slack- Jira Service Management (JSM)Contract Information:- Position based in Barcelona.- Permanent contract or freelance contract.Interested in joining Noveo?! Let’s meet!It’s your move#J-18808-Ljbffr