Telecommunications AdministratorPosition Overview: The Telecommunications Administrator ensures high-quality service operations for Global Connectivity Services, tracking SLAs, SLOs, and KPIs. Responsibilities include 1st and 2nd level support, incident resolution, change management, problem-solving, documentation, and process improvements.Annual salary: 30.000-40.000€Location: ZaragozaThe role involves on-call duty and an extended work shift.Key Responsibilities:Resolve incident tickets, execute changes, and provide 1st and 2nd level support (45%).Monitor services, propose improvements, execute patching, and support 1st level teams (30%).Maintain documentation, processes, and policies (10%).Collaborate with engineers, ensure security compliance (10%).Report KPIs, SLAs, and participate in incident management (5%).Requirements:Education: Degree in IT (preferred), ITIL Foundation certification.Experience: 3+ years in Network/Network Security administration, strong network security and IT knowledge, experience with ticketing systems and customer interactions.Skills: ITIL v3, Cisco CCNA/CCDA (preferred), analytical mindset, team player, customer-oriented, strong documentation and communication skills.Language: Fluent English required.