Google Cloud - Retention and Expansion Sales Specialist
Responsibilities:
* Drive product conversion, upsell, adoption and customer satisfaction over the phone with customers. Work hands-on with Google Cloud products to demonstrate integrations in customer environments.
* Work with reseller partners to generate additional demand and execute sales cycles through partner channels.
* Identify opportunities for cross-sell of other company products.
* Prepare and deliver product messaging in an effort to highlight Google Cloud value proposition using value and solution selling techniques. Develop slide presentations, exec briefings, product demonstrations, white papers, and other key documents.
* Liaise with marketing and product teams to improve the overall experience. Work hand-in-hand with Field Sales, Engineering, Customer Success, TAM, SE, SMB and Sales/Business Development functions to explore opportunities from a technical perspective, and collaboratively qualify opportunities.
* Make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimise Google Cloud effectiveness.
* Leverage customer feedback to drive improvements to the content shared with the customers.
Knowledge & Skills:
* Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework.
* Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.
* Knowledge of Google Cloud and associated market/industry trends and buyer personas.
* Ability to build trusting, collaborative relationships and rapport internally and externally and is seen as a trusted advisor.
* Ability to identify and establish links between the customers' objectives and business objectives.
* Ability to ask the right questions based on customer business objectives and point of views, to unlock opportunities and to align company, partner, and end-user goals.
* Ability to establish or adapt sales/partnership strategies by integrating and applying one's understanding of the customer, competitive intelligence, external trends, and data from lagging/leading metrics.
You must meet these minimum qualifications to apply for this job:
* Bachelor's degree or equivalent practical experience.
* 5 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space.
* Experience selling to clients in the enterprise cybersecurity or IT field.
We offer a 10-month contract based in Malaga or Madrid, and a competitive salary + a sales bonus plan (paid quarterly). The work will be in hybrid format: 2 days off-site and 3 days on-site.
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