ThermoFisher Scientific Sr Customer Service Representative in Lagunilla, Costa Rica
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Job Description:
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands.
Position Summary:
Based in our Shared Service Center in Costa Rica, the Customer Service team is responsible for supporting our clients throughout the lifecycle including invoicing, administration, order management, quotations, and master data. Customer Service Representatives provide exceptional customer support, promptly and accurately responding to internal and external customer requests.
Key Responsibilities:
* Provide outstanding customer service experience to external customers and internal collaborators in invoicing, administration, order management, quotations, and master data.
* Handle customer requirements, partner concerns, and process relevant requests within the division’s guidelines, collaborating closely with partner functions (sales and commercial, distribution, finance) to fulfill customers’ requests or resolve issues.
* Become proficient in Customer Relationship Management systems.
* Implement company policies, operational regulations, and departmental training guidelines.
* Deliver on daily/weekly/monthly key performance indicator metrics and engage in efficiency and productivity initiatives.
* Participate in assignments/projects as required by business expectations.
* Maintain high levels of data accuracy and quality, develop and review training materials for new joiner trainings.
* Direct activities to appropriate partner departments based on individual customer requirements.
* Participate in cross-training and cross-support activities as needed.
Skills:
* Demonstrate high integrity and compliance.
* Display attention to detail and accuracy.
* Possess good problem-solving skills and ability to multitask under tight deadlines.
* Exhibit self-motivation, passion, a positive demeanor, and excellent teamwork.
* Strong written and verbal communication skills.
* Good social skills and ability to prioritize workload efficiently.
* Demonstrate judgment and tact in dealing with internal and external customers.
* Work independently on routine tasks and resolving system issues.
* Ability to manage ambiguity and act without having all details available.
Experience:
A minimum of 2-3 years’ customer service experience in an SSC/multinational/office environment is required. Experience with ERP systems is preferred but not essential. Requires a high school graduate; a Bachelor’s Degree is preferred but not essential. Candidates with meaningful experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer plus multiple displays. Most physical demands are typical of an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Don't miss this ambitious opportunity to join a leading global company and make a significant impact on our team. Apply now and be part of our success story!
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