The Guest Relations Officer owns each guest interaction, follows up on experiences, and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Guest Relations Officer must possess outstanding hospitality, communication, and organizational skills in addition to effective decision-making abilities.
Qualifications:
* Minimum of two (2) years guest-facing service experience in a luxury environment.
* Combination of education equivalent to high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities.
* Confident, well-groomed appearance with a warm and welcoming demeanor.
* Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
* Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.
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