Maison CODAGE Mallorca is the Spanish flagship of CODAGE Paris, a Contemporary House of Cosmetology founded in 2010 by Amandine & Julien Azencott, brother and sister, passionate about skincare and customer service excellence.
CODAGE advocates custom-made beauty, while ensuring the tolerance of its products for all skin types; with clean formulas, 100% made in France (in its own laboratory based in the French Riviera), vegan and truly effective. CODAGE has established itself as a care expert by partnering with the largest groups, hotels and spas in the world.
We implemented our vision in Mallorca in the Kimpton Aysla Hotel, a 5* modern sanctuary of calm and well-being in Santa Ponsa, where we manage the Spa and the Wellness Club, offering the most exclusive and complete Fitness Proposal on the island.
We are searching for a guarantor of the customer experience and a CODAGE Ambassador expert with all aspects of the Spa and the Club Operations & Management.
Who are we looking for:
* Passionate about the world of wellness, esthetics and luxury cosmetics
* Warm, dynamic, smiling, and work with attention and intention
* Ability to listen, to address different audiences and to integrate perfectly into a team
* Excellent interpersonal skills
* Team player & Team leader
* Capable of listening and replying to guests in a courteous and friendly manner
* Bachelor’s degree in hospitality or related field
* Advanced knowledge of standard Spa operations procedures and excellent managerial and supervisory skills
* Advanced knowledge of treatment skills & therapist licence
* Proven experience of at least 2 years in the same or similar position
* Must be fluent in English and Spanish
* Who knows how to organize your work efficiently
Main Responsibilities:
* Developing the Spa's revenue
* Growing the Aysla Wellness Club
* Ensuring compliance with quality processes
* Organizing and hosting events
* Performing treatments for journalists, prospects, and key partners
* Direct reporting to Operations Manager Spain
Performance Monitoring:
* Monitor objectives and encourage the team to achieve them.
* Track team training sessions and evaluate their impact.
* Master the appointment and payment software to address all team requests.
* Provide weekly reporting to the Operations Manager Spain.
Human Resources:
* Recruiting and managing a team of therapists and receptionists.
* Establishing a high-quality work structure for CODAGE Spain.
* Enhancing team skills through regular product and treatment technique training.
* Conducting coaching sessions to develop sales.
* Recruiting and managing freelance staff.
* Fostering team spirit and encouraging a positive and motivating work environment.
* Performing in-room treatments & training sessions.
Service and Customer Experience:
* Ensuring excellent service delivery and adherence to processes.
* Ensuring clients experience is exceptional and memorable, strictly following CODAGE standards.
* Managing client feedback and resolving service quality issues promptly.
* Gathering customer feedback to continuously improve services.
* Proposing initiatives for customer database actions (follow-ups, offers, etc.).
* Suggesting actions to enhance customer experience excellence.
Daily Operations Management:
* Supervising appointment planning and optimization.
* Ensuring cleanliness across all areas (Spa, Reception, Facilities, etc.).
* Regularly checking that equipment and installations are in good working order and reporting issues to maintenance.
* Ensure and control all necessary amenities and facilities for ensuring an optimal client experience.
* Anticipating replenishment orders based on needs and sales forecasts in collaboration with the Operations Manager Spain.
* Managing inventories and maintaining precise tracking of stock entries and exits.
* Ensuring effective stock management (Orders, Quantities in the booking system, Expired items, etc.).
Marketing and Business Development:
* Propose, create & implement the specific marketing plan for Mallorca, and align with the other French and Spanish Maison CODAGE Spas.
* Developing partnerships with companies for privatization, corporate events, etc.
* Creating strategies to attract new clients and retain existing ones.
* Collaborating with the Operations Manager to promote the Spa via social media, local events, and other initiatives.
* Growing Aysla Wellness by recruiting and retaining members.
* Acting as the on-ground relay for the development strategy implemented by the Operations Manager.
* Ensuring effective execution of commercial strategies to meet sales objectives set by management.
Merchandising & Brand Image:
* Implementing and regularly updating visual merchandising according to brand guidelines.
* Guaranteeing a flawless presentation of products and sales areas to maximize visual appeal and impact.
* Contributing to the creation of a welcoming and inspiring environment for clients while respecting the brand’s identity.
Wellness Club Management:
* Implementing and regularly updating classes and activities.
* Developing partnerships with companies for privatization, corporate events, etc.
* Managing a team of receptionists.
* Ensuring the maintenance of the highest standards and client satisfaction.
What do we offer:
* A passionate team (and founders) evolving in a family spirit: welcoming, caring and committed
* Full time position
* Advanced training program
* A competitive fixed salary + bonuses based on objectives
* A significant discount on all our products
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Management and Manufacturing
Industries:
Fisheries
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