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Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.
Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.
We're looking for a Customer Success Manager who will manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer's AWS environment.
Work location - hybrid from London or Madrid
Responsibilities
* Identify Cost Optimization, upsell, cross-sell, and renewal opportunities, and the need for a Dedicated DevOps or FinOps service.
* Oversee a portfolio of assigned customers, develop new business from existing clients, and meet sales goals.
* Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
* Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives, proactively engage with them to understand their evolving needs, challenges, and goals.
* Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
* Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
* Maintain and develop strategic vendor relations with AWS.
* Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.
Requirements
* 3+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
* 2+ years of experience in sales of complex public cloud like AWS / GCP / Azure
* A proven, successful track record of generating revenue and closing business
* Experience working with or at startups / ISV companies
* In-depth experience with selling and supporting AWS services
* Demonstrated ability to engage and influence C-level executives
* Excellent written and verbal communication skills in English. Additional EU languages are an advantage.
* Excellent presentation and organizational skills
* Ability to work in a fast-paced environment
* Working experience with Salesforce or Hubspot - advantage
* AWS cloud certificated - advantage
* Knowledge or experience in FinOps - advantage
Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.
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