Descripción del trabajo
Your responsibilities
* Manage client / partner relationships and ensure customer satisfaction through effective resource allocation and optimization.
* You are in a leadership role for a team.
* Foster cross-functional collaboration to drive overall organizational success and enable teams to deliver outstanding customer solutions.
* Facilitate team building across departments, developing talent through mentoring and coaching.
* Oversee recruitment, hiring, and onboarding processes, as well as manage direct reports.
* Collaborate with Sales, Presales, Product Management, and Customer Operations teams to align resources with short- and long-term demand.
* Serve as a customer advocate, routing information and addressing customer needs within the organization.
* Provide Senior Leadership with reports on staffing, utilization, project health, and financial performance.
* Maintain current profiles of skills, knowledge, and competencies for the Professional Services (PS) team.
* Possess a deep understanding of the status of ongoing delivery activities and projects in the region.
* Effectively manage field escalations and collaborate with various stakeholders to achieve positive outcomes.
Success Behaviors
* Excellent Leaders are enthusiastic about making their teams successful. They lead by mastering emotional intelligence and resonant leadership.
* Build and maintain relationships with every team member and internal and external stakeholders.
* Continuously improve own skills and actively seek new learning and development opportunities.
* Ability to make effective decisions and develop plans about positive change.
What you bring to the table
* Professional Services management background or equivalent experience.
* Proficient understanding of the financial model for Professional Services.
* Strong communication skills and the ability to motivate and lead a team.
* Demonstrated empathy and awareness of others, coupled with effective influencing skills.
* Proven experience in managing technical, cross-functional professional services teams.
* Familiarity with subscription-based software and services delivery business models.
* Previous involvement in people management roles.
* Problem-solving orientation, dedicated to finding optimal solutions for customers and the SER Group.
* Proficiency in English (both written and spoken), additional languages considered a plus.
* Willingness and ability to travel.
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