Customer Support Representative (German)
David Kennedy Recruitment – Madrid, Madrid
David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with German for their Malta office.
Position: Customer Support Representative with German
Location: Hybrid, Qormi, Malta (office) AND remote from anywhere in Malta
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
* Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
* Follow communication procedures and policies.
* Evaluate and make decisions in accordance with defined policies and guidelines.
REQUIREMENTS:
* Native / fluent in German both verbal and written. Good command in English.
* Flexible and able to make quick decisions in a dynamic environment.
* Conscientious and reliable.
* Empathic with a genuine desire to help.
* Ideally interested in marketplaces, shared economy, and new technologies.
* Previous experience in content moderation, customer care, and/or online business will be considered an advantage.
BENEFITS:
* Competitive salary and benefit package.
* Extra days of vacation on top of common allowance.
* Free fruit, tea, and coffee if you prefer working in the office.
* Ability to work from home when working late shifts and weekends.
* Free day transport to the office from certain areas within Malta.
* Team performance bonus and working from home allowance.
* Corporate discounts for gym memberships, shops, and taxis.
* Private Health Insurance, eye care tests, health and well-being professional support.
* Comprehensive training and constant feedback.
* Relocation support for international applicants.
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