At Vodafone, we're working hard to build a better future.
A more connected, inclusive and sustainable world.
As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world.
Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Would you like to be part of our new adventure?
Vodafone Group launched its new technological HUB in 2021, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
This vacancy is part of VOIS Spain, a legal entity part of Vodafone Group. Come and join us to create the future together!
The Senior Manager Fraud for Vodafone Group Entities is responsible for managing the risk of fraud, its impacts on Vodafone's financial performance and customer experience in Group Entities such as:
* Vodafone Roaming Services
* Vodafone Business
They are recognised as specialists in:
* Fraud methods and fraud detection techniques to address all relevant fraud types
* Fraud root cause prevention and improvement to reduce fraud propensity
* Cross functional awareness and stakeholder management that contributes to the reduction of fraud
* Third party service and technology support and partner management
Who you are
Key Accountabilities and decision ownership:
* Understanding and representing Vodafone Group Entity levels of fraud risk, risk appetite, and leadership expectations within the global fraud vertical. This includes strategic planning, priority, and delivery management.
* Developing capable and engaged fraud teams for Fraud Management in Vodafone Group entities (VB, VRS, VCS, VPC) that are able to execute and work collaboratively between the Group Entity business, global fraud vertical, VOIS services, and local markets.
* Design, delivery, and continuous improvement of common policies, methodology, technology, KPIs, and skills for fraud management that support Vodafone Group entities.
* Leading and working with fraud Global, Central, and Local Markets to deliver fraud value add through effective fraud loss measurement, root cause insights, and preventive improvements.
* Improving the profile and influence of Fraud Management at Vodafone through effective leadership, internal and external stakeholder management, awareness, and decision support.
Core competencies, knowledge and experience:
* Complexity Management: Designing, influencing, leading, and navigating complexity in strategies, programs, and operations across a diverse set of stakeholders, challenges, and dependencies.
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