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Service Delivery Manager Operational, Badajoz
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
1099383813844238336324635
Job Views:
2
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
Service Delivery Manager Operational
* Gym virtual.
Knowledge/expertise of:
* Technical background in Infrastructure, Workplace and Service Desk Services.
* Participation in services transition from an incumbent provider, ensuring knowledge transfer succeeds.
* Monitor, control and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
* Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
* Creating reports within ServiceNow is part of the responsibilities.
* Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
* Experience in Global Services coordinating teams in different countries.
* Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
* Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
* English proficiency level of B2/C1.
Additional requirements:
* Proactivity
* Teamwork.
* Used to report work done.
* Be able to produce documents and reports.
* Open-minded to change.
* Self-taught.
Training:
* Superior Technician in Management of Computer Systems or Computer Engineering degree.
* Experience of at least 10 years in the IT sector, of which, at least 5 years performing the same role.
* Regulated technical certification in ITIL: at least, ITIL Foundation.
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