Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?
* Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
* You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
* Offering an omnichannel service to our consumers via telephone, email, chat, and social media
* Developing a sound understanding of the products and services offered by our client
* Embrace our company values and act as a brand ambassador
What skills & experience will you bring to us?
* A fluent level of Danish with exceptional grammar and spelling skills
* High level of English (Both written and spoken)
* A genuine passion for delivering outstanding customer service
* Ability to deal with sensitive calls with empathy
* Strong administrative skills with a keen eye for detail
* A professional outlook and proactive approach to problem solving
What do we offer?
* Start date: 30th October 2024
* Contract: Temporary (3 month contract with 1-month probation period)
* Part time: 20 hours/week
* Working days/Hours: Monday to Friday from 11:00 am to 3:00 pm
* Salary: €8,993 gross per year
* Incentives: Top performance incentives
* Holidays: 2 accrued days per month / 24 calendar holidays per year
* Paid bank holidays + 1 extra day in lieu
* Hybrid: 4 days per month at the office, the rest working from home
* Training: 2 weeks of full time training.
* Office location: Barcelona (La Sagrera)
Other Benefits:
* Best-in-class people engagement activities and programs
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
* Employee Assistance Program - Free, confidential, and impartial guidance and support
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
* Option to sign-up for Discounted Private Health Insurance
* Referral Program – Bring a friend and get a referral bonus.
* Access to LinkedIn specialised training & courses.
Ready to Make a Difference?
* Showcase your talent: Share your CV highlighting achievements and responsibilities.
* Be you: No need for photos, age, marital status, or gender.
* Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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