Job Title: Sales & Marketing Office Coordinator
Location: Barcelona, Spain
Company: Luna & Milo Group S.L.
About Luna & Milo:
Luna & Milo is an innovative global veterinary start-up based in Barcelona. Our mission is to provide best-in-class pet products that inspire veterinarians to upgrade their protocols and help pet parents optimize conditions for their pets. We are a fast-growing company with a strong commitment to delivering quality customer service, high-quality products, and smooth logistical operations.
We are currently seeking a dedicated and proactive Sales & Marketing Office Coordinator to join our team. This is an exciting opportunity to play a key role in a dynamic and fast-paced environment, reporting directly to the CEO and Founder. As a Sales & Marketing Office Coordinator, you will be instrumental in ensuring excellent customer service, effective marketing campaigns, smooth logistics coordination, and efficient administrative processes.
Responsibilities:
Customer Service
* Register customer orders accurately and in a timely manner.
* Address customer inquiries promptly and professionally.
* Respond to comments and messages on social media in a professional manner.
Logistics
* Coordinate with logistics partners for pick, pack, and dispatch.
* Manage import/export documentation with our customs broker.
* Update IT system with core data to ensure accurate documentatuon and smooth processes
Marketing
* Collaborate with Key Opinion Leaders to coordinate content creation.
* Work closely with our marketing agency to ensure timely and effective campaigns.
* Manage email newsletters and mailing lists.
* Organize exhibitions.
Sales
* Reach out to potential customers via phone, email, social media or field visits.
* Attend and represent Luna & Milo at relevant exhibitions both in Spain and internationally.
Skills & Qualifications:
* Languages: Fluent in English and Spanish (required).
* Ideally fluent in French and/or German.
* Computer Skills: Proficient in Microsoft Excel, Word, and PowerPoint.
* Marketing Skills:
* Proficiency with major social media platforms (Facebook, Instagram, LinkedIn).
* Knowledge of basic graphic design tools like Canva or Adobe Spark.
* Basic video editing skills for creating short videos.
* Experience with email marketing.
* Ability to create engaging email campaigns, design newsletters, and segment mailing lists effectively.
* Ability to write blog posts, articles, or product descriptions.
* Understanding of SEO best practices.
* Work Experience: Experience in the veterinary industry or similar roles is an advantage.
* Education: High school diploma required; ideally a degree in Business Administration, Marketing, or a related field.
* Communication: Excellent written and verbal communication skills in both English and Spanish.
Personality Traits:
* Reliable, trustworthy, and professional.
* Highly organized with the ability to prioritize tasks.
* Strong attention to detail and the ability to work independently.
* Customer-focused with a positive attitude and excellent problem-solving skills.
What We Offer:
* A dynamic and fast-paced work environment.
* The opportunity to work directly with the CEO and Founder.
* A chance to be part of a growing global start-up with potential for career growth.
* Competitive salary and benefits.
If you're a proactive, organized, and customer-focused individual, we would love to hear from you! Join us at Luna & Milo and help us shape the future of veterinary care.
Start Date:
The position is available for an immediate start; however, we are willing to wait for the right candidate.
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for the role to info@lunaandmilo.com. We look forward to hearing from you!
Deadline for applications: March 24th, but early applications are encouraged!