At Amazon, our vision is to be earth's most customer-centric company.
In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com.
Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
The Role
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Key Job Responsibilities
1. Advise on solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. Proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
10. Uplift customer capabilities by running workshops, brown bag sessions, etc.
About the Team
As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.
Basic Qualifications
1. Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
2. Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
3. Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
4. Ability to juggle tasks and projects in a fast-paced environment.
5. Customer obsessed.
Preferred Qualifications
1. Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
2. Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.
3. Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
4. Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
5. Fluent in Spanish or Italian.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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