Senior Service Delivery ManagerDo you want to continue growing your career? We're looking for a Senior Service Delivery Manager.Responsibilities:Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.Understanding and experience in global Workplace and Service Desk services.Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.Creating reports within ServiceNow is part of the responsibilities.Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.Experience in Global Services coordinating teams in different countries.Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.Qualifications:Superior Technician in Management of Compute Systems or Computer engineering degree.Regulated technical certification in ITIL: at least, ITIL Foundation.Proactivity.Teamwork.Used to report work done.Be able to produce documents and reports.Open minded to change.Self-taught.Experience:Experience in the IT sector, of which, at least 5 years performing the same role. English proficiency level of B2/C1.#J-18808-Ljbffr