Nuestro cliente: la plataforma que hace que sea fácil, claro y rápido acceder e interoperar de forma segura a través de cualquier interfaz para la transmisión de datos desde diferentes dispositivos con un sistema modular basado en la nube, listo para implementaciones que te permite escalar negocios e implementarlos fácilmente a nivel mundial.
Buscamos un perfil de Help Desk / IT Support orientado a la resolución de incidencias y gestión de tickets de soporte técnico.
Requirements:
* Advanced technical education (diploma) in information technology, information systems, networked computer systems administration, electronics and robotics, or related fields.
* 1 year of experiencia in Help Desk/IT Support.
* Technical knowledge with the ability to quickly learn new technologies and products.
* Fluency in Spanish and English.
Pluses:
* Ability to manage multiple priorities and tasks simultaneously.
Soft-skills:
* Passion for technology and commitment to continuous learning.
* Excellent verbal and written communication skills.
* Ability to explain technical concepts to non-technical audiences.
* A proactive attitude toward improving processes and customer experience.
They offer:
* Hybrid model (4 days at offices located in Barcelona) and 1 day in remote.
* 40 hours per week (from 8 to 18 Monday to Friday: flexible schedule).
* Initial Onboarding & Training.
* Guardias en fin de semana, con disponibilidad los sábados de 9:00 a 18:00 y los domingos de 9:00 a 15:00. Estar de guardia no implica necesariamente intervenir cada fin de semana, ya que las incidencias suelen ser muy puntuales. La retribución de las guardias y las intervenciones se abona por separado. Cada persona del equipo cubre guardia aproximadamente cada 2-3 fines de semana.
* Competitive salary: 18-22k€ in function of proven experience + guardias/intervenciones aparte.
Key responsibilities:
Technical support and consulting
Training and education
Customer relationship management
Interdepartmental collaboration
Analysis and continuous improvement