Company Overview:
* Multinational Retail Company
* Managing Salesforce and omnichannel projects
Multinational leader in the Retail Industry. Operating on a global scale, they have a substantial presence in Madrid.
Role Mission: The role's mission is to support the business' direct-to-consumer strategy by leading omnichannel IT projects in retail, Salesforce, CRM, B2C, and B2B areas, both from a technical and functional standpoint.
The successful candidate will join the team in a supportive and collaborative role with a focus on ownership of the applications belonging to the direct-to-consumer area and will be responsible for optimizing the business value delivered by projects and solutions, while promoting synergies & IT strategy of Group Technical Team and addressing the specificities and priorities of your scope.
Responsibilities:
* Lead IT projects to support the business strategy and growth:
* Manage complex IT projects within the retail industry, ensuring timely completion and meeting of objectives.
* Monitor the proper usage of the tools by the final user developing KPIs and sharing them with Business Key Users.
* Work with Business users to understand the business goals and propose solutions to improve processes, productivity, and sales increase.
* Implement strategies for gathering, reviewing, and analyzing data requirements.
* Translate business requirements into functional and technical requirements.
* Prioritize requirements.
* Master strategic business process modelling, traceability, and quality management techniques.
* Apply best practices for effective communication and problem-solving.
Strengthen the partnership with your internal customers:
* Be the point of contact for the Group Technical Expertise Center and be its representative on your perimeter.
* Ensure the right IT investments for your perimeter:
o Quantify and track business performance data.
o Oversee and consolidate IT budgets and costs for your scope.
o Give directives on IT expenses optimization of your perimeter in complete transparency.
* Monitor all projects & services and report on their progress.
* Bring added value in innovation by being proactive and using creativity.
Customer Satisfaction:
* Understand complaints and pressure points on projects and services and suggest alternatives.
* Develop and implement surveys to gauge the satisfaction of internal customers.
* Ensure high-quality service and performance monitoring through monthly governance with your peers.
Promote the services offered:
* Promote and sell relevant services within your perimeter, based on the service catalog:
o Help the branches to understand the added value of all these services.
o Propose and participate in the choice of technologies on projects.
o Collect needs and expectations to ensure the catalog's relevance and its enrichment.
o Contribute to creating synergies between Brands, ensure the alignment of stakeholders, anticipate their needs, avoid out-of-process initiatives, and create maximum value based on the reuse of skills and experience.
o Work with the organization to ensure the consistency of the EMEA solutions with needs and participate.
Opportunity: Opportunity to work in a global company.
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