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Head of Customer Success - weWow, ValenciaClient:
weWow
Location:
Valencia, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
900976335451167129632460
Job Views:
2
Posted:
11.03.2025
Expiry Date:
25.04.2025
Job Description:
weWow is Europe’s leading boutique CX company solely focusing on fast-growing international scale-ups on a mission. We are looking for a Head of CX Success to oversee daily activities for our fast-growing team with customer service experts based in Valencia, Spain. Head of CX Success responsibilities include:
* Designing policies that align with overall strategy and implementing efficient processes and standards.
* Overseeing the implementation of technology solutions throughout the organization.
* Managing contracts and relations with customers, vendors, partners, and other stakeholders.
* Mentoring and motivating teams to achieve productivity and engagement.
* Ensuring compliance with local and international laws (e.g. data protection).
* Coordinating operations and finding ways to ensure customer retention.
* Overseeing expenses and budgeting to help the organization optimize costs and benefits.
* Reporting on operational performance and suggesting improvements.
* Evaluating risk and leading quality assurance efforts.
Requirements:
* Proven experience as CX Success Manager, Operations Director, or similar leadership role.
* Familiarity with all business functions including HR, finance, supply chain, and IT.
* Experience with Customer Service/Customer Experience.
* Analytical mind and problem-solving attitude.
* Knowledge of data analytics and reporting.
* Excellent organizational and leadership ability.
* Outstanding communication and negotiation skills.
* Good with numbers and financial planning.
* Fluent in English (written and spoken).
Benefits:
* The career of your lifetime in sunny Valencia, Spain.
* A team of dedicated scale-up entrepreneurs to support you in your mission.
* Collaborate with the most well-known and fastest growing brands in Europe.
* Be part of an incredible, international community of like-minded and motivated professionals.
* Relocation and administrative support when moving to Spain.
* Delicious and healthy breakfast and lunch being served.
* A full benefit program which includes Spanish classes, boot camps, mindfulness, the coolest team building activities, and more.
* The opportunity to make an impact for our company and help us grow.
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