Customer Care Associate in Lisbon (Dutch/Flemish Speaker) - €2500 Signing Bonus
EUR 30.000 - 50.000
Lisbon is a vibrant city with a rich cultural history! You will be surrounded by friendly people and a happy-go-lucky urban life. If you are looking for a warm climate all year, consider this opportunity! Our client will offer you a €2500 signing bonus if you can start right away!
Your responsibilities and impact as a Customer Care Associate in Lisbon will be:
* Being a mentor to consumers in various fields (there are several projects)
* Providing the best possible answers and solutions to customers' questions and concerns via phone, email, or social media
* Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience
* Contacting other departments and redirecting related cases and issues
Skills, qualifications, and interests you need to succeed in this role:
* Native level of Dutch and at least a B1 level of English
* Understanding the value and impact of a good customer experience
* Being an attentive listener, comfortable and skillful at communicating with people
* Enjoying being energetic, innovative, and working proactively at a fast pace
* Excited about intercultural communication and the expatriate lifestyle
* Living in or willing to relocate to Lisbon for an international career and life experience
What’s in it for you?
* Type of Contract: A fixed-term contract (6-12 months) renewable
* Working Hours: Full-time on rotating shifts (depending on the project)
* Training: Intensive training is provided for new employees.
Salary Conditions(*): You have 2 options:
* Including free accommodation (shared flat, all bills included): 1.040€ gross/month
(*) Compensation during training period if successful (1-4 weeks depending on the project): nearly fully paid
Relocation Package for International Candidates:
* Reimbursement of your initial flight expenses after 3 months
* Assistance with paperwork, opening a bank account, etc. upon arrival
* Private health insurance after 6 months of contract, in addition to standard insurance
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
* Portuguese public holidays and 22 days of paid holidays
Your Future Company:
Located in Lisbon, this multinational organization is recognized as one of the best sales and customer service solutions providers in the world. Are you ready to be an added value to their international team, which includes talents from more than 80 nationalities? They are looking for you!
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