About Us At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.So… What does it mean to be a #Nextlaner?Be part of a growth-oriented culture.Collaborate with colleagues from all over the world.Believe in the Power of ideas and the diversity of thought.Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world. Context of the Position:The Application support consultant should have the technical knowledge to handle 1st / 2nd level client requests when needed. Be able to provide necessary technical information and train internal teams and partners. You will manage client requests, diagnoses and resolves issues, and escalates bugs to development teams. You will also improve processes by identifying recurring issues, creating documentation, and training teams, while contributing to the support knowledge base. Your Responsibilities:As a key member of the team, you will be responsible for:Client Request ManagementHandle first / second-level client requests when needed, in line with management protocols.Communicate directly with clients or partners via ticketing system, email or phone regarding responses or progress on actions taken.Log client requests and their resolutions clearly and accurately in the internal system, following established procedures.Issue Diagnosis & ResolutionAnalyze and diagnose issues, draft bug reports, and create action plans to resolve identified problems.Document and escalate bugs to development teams for resolution.Monitor the availability of fixes, validate them according to established processes, and ensure proper resolution is communicated to clients or partners.Identify urgent issues and proactively alert a supervisor in case of potential dissatisfaction.Process Improvement & Knowledge SharingDetect recurring issues and suggest collective actions or corrective measures.Provide necessary technical information and train internal teams and partners.Write documentation, FAQs, and client newsletters based on support feedback and relevant topics.Contribute to the growth of the support knowledge base. ️♂️ What We are Looking For:Languages: Spanish and very fluent english. Interview will be conducted in both. Additional European languages are a plus.-Experience: At least 2 years experience in Customer Support or similar roles within IT.-Communication: Strong communication skills, both verbal and written.-Technical Skills: Good IT knowledge, CRM, Digital solutions-Interpersonal Skills: Quick comprehension and analytical thinking.Strong ability to build and maintain excellent client relationships.Effective communication and reassurance skills.Proactive alerting and escalation capabilities.Strong organizational skills.Ability to share knowledge and learn new skills.Ability to synthesize information effectively.