Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
IT Support Analyst / L1-L2
Location: Ebury Malaga - 4 days in the office and 1 day from home office per week
Responsibilities:
* Manage tickets from the user base:
* Data updates
* Simple configuration
* User creation
* Identify common problems and themes that could be resolved by development work
* Work with the development teams to manage changes that require formal change control
* Maintain and promote data quality
* Promote new features as they come online via blogs, pre-recorded videos and training sessions via VC
* Create and maintain a knowledge base
* Promote self-service in the user base
Required Experience and Skills:
* 2+ years in a technical service environment (either Service Desk or Application Support)
* Process-driven and diligent
* Service-focussed and goal-oriented
* Good level of understanding of cloud technologies
* Experience with ZenDesk and/or Jira or other ticketing systems is an advantage
* Direct experience on Salesforce, or similar CRM, is an advantage
* Salesforce ADM201 certification is an advantage, but not essential
* English and Spanish language proficiency
Soft Skills:
* A good team player who is able to work as a part of a group or independently
* Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems
* Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines
* Someone who is able to prioritise incidents and tickets while maintaining a good level of time management
* Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations
About Us:
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies. None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
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