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Advocate • Castellón de la Plana
Job Title : ServiceNow Business Analyst
Location : Madrid, Spain (Full Remote)
Employment type : Contract
Duration : 6-12+ months
Start : ASAP
Rate : 450 EUR per day
Core experience : ServiceNow SPM & order management
Key Responsibilities :
* Drive Order Management (OM) and Strategic Portfolio Management (SPM) design & implementation.
* Act as Product Owner or Business Analyst, depending on experience.
* Translate high-level processes into epics, features, and user stories in ServiceNow.
* Define and maintain a product roadmap, ensuring best practices in deployment.
* Lead process & design workshops with business stakeholders.
* Advocate for out-of-the-box ServiceNow solutions while meeting business needs.
* Conduct product & POC demos, gather feedback, and define improvements.
* Stay updated on new ServiceNow SPM features for future-proof designs.
* Work closely with technical teams to align configurations with business objectives.
Required Skills & Experience :
* 6+ years as a Business Analyst / Product Owner / Product Manager in ServiceNow.
* Strong expertise in OM and / or SPM (Product Catalog, Ordering, Portfolio & Strategic Planning, Agile Development).
* Experience with CSDM, Target Operating Models, and large service management transformations.
* Knowledge of Agile SDLC methodologies (SAFe preferred).
* Hands-on experience with JIRA, Confluence, SharePoint.
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