We believe warmth is a key of life, thus TESY has focused its desire, drive and innovation to offer the best heating and water heating appliances. For more than 30 years TESY has been one of the most innovative and leading companies in the production of electric water heaters and electrical heating appliances in Europe. TESY has presence in over 65 countries, 4 continents and it has about 1000 dedicated and motivated employees around the world. The drive to give more to our clients has been of paramount importance for the company and a constant value in our dynamic development. TESY has contributed to the heating industry not only in Bulgaria, but on a global scale with a number of patented solutions adding useful product quality, durability and efficiency benefits to the end customers. We pride ourselves of being a fastly developing and a growing company, with the aim to become one of the major producers of electric water heaters, electric heating appliances, indirectly heated water tanks and heat pump water heaters in Europe. In order to continue our mission and due to great expanding, we are looking for a motivated and dedicated person to work at the position of a Customer Service and Business Administration Specialist. Position Profile: Receiving and processing customer orders and requests; Checking stock availability in the ERP (SAP) system and, where necessary, placing replenishment orders, following up on order completion with the related departments in the company; Accountable for the accuracy of the customer orders data input and update of customer accounts; Responsible for organizing shipments of finished products with the help of the Logistics department and sending of related documents to the partners issued by the ERP system; Preparing and sending pre shipping advice to 3PL for capillary distribution and other related documents; Checking and updating pricelists and other commercial conditions in the ERP system; Monitor payment deadlines, update records in the ERP system, and ensure timely follow up on overdue accounts; Collaborate with the accounting team to reconcile received payments, identify discrepancies, and promptly coordinate resolutions; Provide account statements and payment reminders to customers as needed, and address any billing inquiries or adjustments to ensure clarity and transparency; Responsible for the fast and correct response to customer requests, proactively providing updates on orders and expected deliveries, as well as for receiving any customer complaints and forwarding them to the relevant internal stakeholder(s) for resolution; Conducting written and verbal communication with partners, providing support, and issuing all necessary documents, e.g. credit notes; Provide office and administrative support handling incoming and outgoing phone calls and correspondence, filing, office consumables, preparing needed reports for accounting purposes, etc.; Assist with the preparation of documents, proposals, translat