Descripción del trabajo
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
What you’ll do
* Greet all guests upon arrival.
* Escort guests to their rooms and assist with luggage promptly when checking in and upon checking out.
* Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures equipment and exit paths, etc.
* Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.
* All Valet Parking needs.
* Assist guest with general information when Front Office is not available.
* Consistently offer professional, friendly and engaging service.
* Promote all hotel functions and facilities.
* Possess knowledge of the community and area in which the hotel is located to assist guests with information and accurate directions.
* Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests.
* Possess knowledge of resort activities to ensure timeliness of customer needs.
* Ensure that all areas are kept neat and clean for our guests and colleagues.
What we are looking for...
* Previous experience in an upscale or lifestyle brand hotel is a big plus.
* Prior experience in customer service.
* Driving license B.
* Someone who understands, celebrates and embraces the SLS brand values.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* You make people feel good - your team, guests, and colleagues alike. You make a positive impact.
* You learn quickly and adapt to SLS’s unique culture.
* You are humble and open to ideas. We leave our ego at the door and help get things done.
* You’re up for doing things differently and trying (almost) everything once.
* You want to be part of a team that works hard, supports each other and has fun along the way.
What's in it for you...
* The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
* The chance to challenge the norm and work in an environment that is both creative and rewarding.
* Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
* A competitive package and plenty of opportunity for development.
* Excellent discounts across the entire Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.
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