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Job Reference:
1099383813844238336324630
Job Views:
2
Posted:
11.03.2025
Expiry Date:
25.04.2025
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Job Description:
Service Delivery Manager Operational
* Gym virtual.
Knowledge/expertise of:
Technical background in Infrastructure, Workplace and Service Desk Services.
Participation in services transition from an incumbent provider, ensuring knowledge transfer succeeds.
Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
Experience in Global Services coordinating teams in different countries.
Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
English proficiency level of B2/C1.
Additional requirements:
Proactivity.
Teamwork.
Used to reporting work done.
Ability to produce documents and reports.
Open-minded to change.
Self-taught.
Training:
• Superior Technician in Management of Compute Systems or Computer Engineering degree.
• Experience of at least 10 years in the IT sector, of which at least 5 years performing the same role.
• Regulated technical certification in ITIL: at least, ITIL Foundation.
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