Bakery WorkerResponsibilitiesContribute to design of account specific instructions for claim handlingBasic training to ensure client understands claims process and any specific instructionsPost delivery internal review on lessons learned, colleague feedback and developmentAttend client meetings supporting pre-placement and renewal planningFacilitate claim event reporting with frequency and information required by clients or LOBPrepare and run operational client meetings, regular client contact regarding ongoing claimsFace-to-face meetings with clients when an incident occursIdentify revenue opportunitiesAnalyze incurred & paid claimsRegister new claims / enquiry and document managementVerify validity of claim / event to policy (or policies) or plan coverage documentation and rulesAssess coverageGather information on incidents / claims events needed for assessmentAdvise on adjusters, lawyers, or other expertsReceive lawsuits and court rulingsAdvise on the procedural strategy and provide information throughout the entire judicial processFollow-up claims with adjusters, lawyers, and other expertsManage negotiation process from beginning to agreement settlement or resolutionProvide clear and timely information regarding claims to clientsCreate and share relevant documentation with clientsProactively help with obtaining prompt and fair settlement from carriers / clientsUpdate claims and document managementProvide SPOE (second pair of eyes) where requestedEnsure any Claim Service Level Agreement checks are completedQualificationsPreferably Bachelor’s degree, or relevant industry experienceKnowledge of legislation that affects the brokerage activity (Example: GPDR, Insurance contract Law, Insurance brokerage law)Knowledge or experience in some subjectStrong Spanish and English language communication skills required (written and spoken)Advanced management in Microsoft OfficeAttributesCustomer & service orientedHigh degree of analytical thinking, problem solverActing as quality gate, ensuring high service qualityExperience in building and maintaining relationshipsStrong business sense, commercialGood communication and networking skillsAbility to explain complex issuesProviding guidance, sparring, and support to other team membersInnovative, creative and focused on details / deliveryCommunicative, empathetic, good listener, organized, problem solver, manage ambiguity, ability to prioritizeProactive, agile, results-focused, team worker#J-18808-Ljbffr