Job Title:
Bartender
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About the Role:
The Bartender will assist the F&B Manager and Assistant F&B Manager in providing a warm welcoming and dining experience to guests, as well as carrying out the service operations within the F&B outlets assigned according to our service standards.
Detailed Responsibilities:
* Serve food courses and beverages to guests and create new cocktails for the F&B Offer
* Conduct proper setup according to type of event and service standards
* Answer questions on menu and à la carte selections
* Possess full knowledge of all available dishes, drinks, and their contents
* Polish cutlery, glassware, chinaware, and buffet service cutlery and all other related mise en place are sufficient to carry proper service throughout assigned shift and to hand over to following shift
* Communicate with the kitchen regarding menu questions, the length of wait, recook orders, product availability, additional meal requirements, allergies, dietary needs, and special requests if needed
* Report all breakage of chinaware/glassware and damaged cutlery/equipment immediately
* Communicate professionally all feedback on guest inquiries, response, and suggestions on regular basis to the proper channels
* Record transaction in Lightspeed system at time of order
* Check with guests to ensure satisfaction with each food course and/or beverages
* Pick-up trays and clean tables as needed to ensure a clean dining area
* Maintain cleanliness of work and guest areas by clearing, collecting, and returning food and beverage items to proper area
* Conduct proper opening and/or closing procedures on daily basis
* Present physical and accurate check to guest and process payment
Requirements:
* Previous working experience in similar position within a five-star hotel or restaurant
* Fluent in English and Spanish. German will be a plus.
* Ability to work under pressure
* Skillful in task planning and able to prioritize
* Problem-solving skills
* Outstanding guest services skills and excellent communication skills
Personal Qualities:
* Highly-organized
* Proactive and result driven
* Flexibility
* Team player
* Commitment
* Multitasking