Job Advert Details
This is a fixed term 12-month contract role. At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further. Here in Spain, you’ll help evolve and grow our business. Are you a creative person? Do you have a customer centric mindset? Do you enjoy building relationships? If you answered yes to any of these questions, we want to hear from you!
What you will do:
1. Support the department that provides services to Social Security, mainly in administrative and customer service tasks, and on the corporate side in everything related to pricing and billing, reviewing applied rates, and confirming that rates are set up correctly.
2. Collaborate and resolve queries or incidents that may arise in relation to the payment of the pensioner's benefits, initiated by both the TGSS and the pensioner.
3. Plan and manage tasks.
4. Do payment management, and account reconciliation.
5. Prepare statistical reports, perform data analysis and work with calculation tools.
You should apply if you have:
1. Fluent verbal and written communication skills in Spanish and English.
2. A university degree. Previous experience is preferable.
3. Business focused mindset with records of successful accomplishment in providing outstanding customer service.
4. A detail-oriented, analytical quality and are able to work independently including implementing change initiatives or process improvement.
5. Strong interpersonal skills and ability to build relationships with internal and external stakeholders.
6. The ability to co-ordinate and control a wide range of activities and make decisions independently.
7. The ability to prioritize and work under pressure, and are a team player.
8. Good office automation skills (Word, Excel, Access).
Even if you feel you do not fit 100% of our qualifications, we encourage you to not let this hold you back from applying if you believe this is the role for you.
What you’ll get in return:
1. We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
2. You can work your way and will have a say in when, where and how you and your team flexibly work together.
3. You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
4. You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.
For further information on building your career at HSBC, please visit our website.
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