Responsibilities:
* Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.
* Identify, evaluate, and prioritize customer problems and complaints.
* Analyze customer problems and formulate plans of resolution.
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
* Evaluate new services, processes, and technologies introduced at the helpdesk.
* Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
* Work with departmental staff to promote, develop, and maintain strong customer service values.
* Escalate unresolved issues to support leads, designated (Client) service group.
Minimum Requirements:
* Basic PC Skills.
* Language: Finnish and English (nice to have Swedish and Norwegian).
* Good communication skills.
* Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation.
* Basic understanding of the principles, theories, and practices of group dynamics and/or team development.
* Basic Business Development: Results Focused, Initiative.
* Customer-oriented.
* Experience: No specific experience is required (initial training).
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