Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Desk Side Support!What will you do?Provide IT operational expertise leveraging1) global industry standards (e.g.: ITIL)2) ensuring Customer’s standards are followedMonitors service delivery performance and compliance with high focus on Employee ExperienceHas a deep understanding of:The Site: Infrastructure, IT Challenges, Network Layout, Critical Business ProcessesThe Services: Who deliver What, Key ContactsThe Employees: Type, Needs and ChallengesAble to execute changes/IMACs along with the larger IT teamApplies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issuesTravel to sites in the clusterWork with the field services tech, field services site lead and offshore/onshore various technology teams to achieve end user wow experienceWhich skills are required?Good understanding of support processes and ability to manage and develop a teamExperience in managing a team of Field Support engineers, IT Support engineersExperience on Vendor service managementExcellent communication and co-operation skillsProactive and independent ways of workingFluent oral and written EnglishITIL knowledge, certificate is considered an advantageGood interpersonal skills and customer-oriented mindsetShould be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and ServersShould be able to work on Microsoft Office toolsIf you are fluent in Spanish, based in Spain, and meet the qualifications for this position, we encourage you to apply. Please note that only candidates who meet these requirements will be considered.Do you want to know more? Apply for a supercharging progress!HCLTech is an Indian-born global technology company helping companies reinvent their businesses for the digital age. HCLTech provides end-to-end services across industry verticals to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000.- If you have a valid disability certificate, Certificate of Disability in Force, please contact us.Among HCLTech's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCLTech.HCLTech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances