The Technical Applications Scientist takes ownership for providing pre- and post-sales technical support of Thermo Fisher Scientific Nalgene / Nunc consumer and laboratory plastics products directly to customers and field personnel, as well as relaying feedback to the organization.
What will you do?
* Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries. Inquiries may be received via telephone, email or web form.
* Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
* Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
* Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.
* Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
* Present technical updates to colleagues and contribute to our department meetings.
* Participate in frequent training on products and continuing education on our new applications and technologies.
* Participate in additional special team or individual projects.
* Perform other related tasks as opportunities arise.
* A minimum of travel may be required for the position.
How will you get here?
Education
Minimum Qualifications: A degree in life sciences, chemistry, or a similar field.
Experience
* 2-10 years laboratory experience.
* Prior experience in customer service or a customer-facing role is a strong plus.
* Fluency in English and French or Italian is a requirement. Additional languages are an asset.
Knowledge, Skills, Abilities
* Proven ability to quickly learn large amounts of new, complex technical information.
* Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
* Ability to balance multiple tasks while ensuring timely and accurate completion.
* Problem-solving abilities and a natural curiosity.
* Digital literacy, including spreadsheet, database, word processing, and Internet applications.
* A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.
* Outstanding development and career prospects in a globally growing company.
* A corporate culture in which integrity, involvement, intensity, and innovation are lived.
* Individual training and education programmes.
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