Pampanga, PH
Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities
* Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
* Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.
* Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.
* Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.
* Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.
* Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.
* Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.
* Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
* Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
* Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.
* Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.
* Promote a culture of quality, accountability, and continuous improvement throughout the organization.
Candidate Qualifications
The ideal candidates for this position are highly motivated and dedicated and should possess the following qualifications:
* Associate Degree, Certification or Equivalent combination of Training and Experience.
* Proven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain.
* Strong understanding of quality management principles, methodologies, and tools.
* Proficiency in quality assurance techniques, testing methodologies, and software testing tools.
* Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions.
* Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation.
* Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels.
* Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality.
* Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details
MCI believes that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
Our team members enjoy:
* Paid Time Off: Earn PTO and paid holidays to take the time you need.
* Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
* Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment.
* Retirement Savings: Secure your future with retirement savings programs.
* Disability Insurance: Short- and long-term disability coverage is available.
* Life Insurance: Access life insurance options to safeguard your loved ones.
* Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
* Paid Training: Learn new skills while earning a paycheck.
* Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
* Casual Dress Code: Be comfortable while you work.
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment.
Reasonable Accommodation
MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality
At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications.
About MCI
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences. MCI is the holding company for a diverse lineup of tech-enabled business services.
Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. #J-18808-Ljbffr