This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon Fri) Environmental Conditions Office Job Description Customer Service Representative Portugal Direct Report To: Customer Service Supervisor Spain & Portugal Group/Division: CCG RSD Europe Position Location: Spain, Madrid Career Track: Associate Career Band: 2 Number Of Direct Reports: 0 About us: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and D. For more information, please visit Division Specific Information: The Research and Safety Market Division (RSD) is a division of Thermo Fisher Scientific, branded as Fisher Scientific, which markets and sells a vast portfolio of laboratory products and services. RSDs portfolio represents the product lines of thousands of supplier/manufacturers in the laboratory space, both internal and external to Thermo Fisher and includes Pharmaceutical, Biotech, Academic, Industrial and Government institutions that maintain scientific laboratories and engage in scientific research activities. How will you make an impact? The Customer Service Representative Portugal is the first point of contact for our customers. You handle and respond to our customers requests that are received through a variety of channels, including phone, e mail and web. Duties will include but are not limited to supporting our Key Account customers, returns and complaint management and general resolution of customer enquiries both verbal and written. What will you do?: Guide customers and collaborate effectively with cross functional teams for any special requests. Guarantee a high quality and consistent customer experience for all our customers by earning their trust every day and facilitating our daily transactions. Strive to exceed set SLAs and Individual/Department/Company priorities Collaborate and be a supporter of continuous improvement, so that our European processes are aligned, efficient and scalable. Be part of a committed, reliable and responsible team that strives to get it right the first time.