Multinational company located in Bilbao wishes to incorporate a person to service desk analyst reports hierarchically to the IT Manager.
Activities :
* Ensuring ongoing operations and providing L2 and L3 support to users.
* Support of Windows servers, VMWare and VEEAM infrastructure.
* Managing permissions and file sharing via Active Directory.
* Coordination of external and internal IT partners.
* Participation in the selection and introduction of new IT solutions.
* Planning and implementation of local projects.
* Cooperation and local implementation of Global projects.
* Management of the relationship with the country's Business line leaders.
* Management of the relationship with the country's IT service providers.
Documentation of the system landscape.
Skills and Soft Skills :
* Good knowledge of English.
* Good knowledge of Windows Server management.
* Knowledge of Office 365, AD, GPO, DNS, DHCP, VPN.
* Good knowledge of VMWare infrastructure.
* Knowledge of VEEAM.
* Strong analytical and problem-solving skills.
* Basic understanding of networking.
* Ability to understand global IT policies and apply them independently.
* Willingness to travel within our locations in the South Europe Region.
* A high degree of responsibility and determination.
* Ability to work in a team, flexibility, motivation to learn new tasks, reliability, and perseverance.
Additional Soft Skills :
* Excellent interpersonal skills.
* Ability to manage pressure and stress.
* Analytical and synthesizing skills.
* Sense of service and customer satisfaction.
* Availability.
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