Technical Support Role in Large Format Printing
About the Role
We are seeking a Solutions Support Engineer II to join our technical-client team in the large format printing area. The successful candidate will be responsible for providing technical support for applications across different platforms in LFP within the EMEA region.
Key Responsibilities:
* Manage current product escalations and deploy technical improvements for one of our printing product segments.
* Hold accountability for technical escalations to GBU that were not resolved by the regional service teams, looking for the quickest Time to Response.
* Capture customer issues, provide a customer impact assessment for each problem, and enable a fast understanding of product failures.
Requirements:
* Degree in Computer Engineering, Higher Education, or similar field (mechanical, electronics, graphic arts, etc.).
* 2+ years of experience in the HP Printing industry.
* High level of proficiency in both spoken and written English.
* Excellent communication skills, customer-oriented mindset.
* Strong analytical skills and problem-solving abilities.
* Advanced knowledge of MS Excel macros.
* Strong knowledge of presentation tools.
* Flexibility, adaptability, autonomy, and proactivity.
* Ability to structure, consolidate, and summarize information.
Work Environment
This position is based in León, Spain, and working hours are Monday to Friday from 9 AM to 6 PM.
Benefits
* Restaurant tickets.
* Health insurance.
* Annual performance bonus.