As a Customer Care Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.
Your main tasks will include:
* Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.
* Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.
* Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for clients.
* Improve User Experience: Enhance the user experience through customer support and assistance for our clients and partners.
* Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvements.
* Tracking Performance: Monitoring key performance indicators (KPIs) like first-response rate, satisfaction scores, and service quality.
* Team Support: Collaborating with colleagues to ensure excellent service coverage.
* Real-World Experience: Learn all aspects of customer care, gaining hands-on experience with different types of clients and situations. Benefit from extensive training to build your skills throughout the internship.
* Diverse Client Interactions: Assist clients on a variety of topics, developing problem-solving skills and adaptability.
* Boost Your Soft Skills: Strengthen soft skills that will be crucial in any aspect of your professional career: effective and professional communication, emotion control, assertiveness, and active listening, among many others.
* Multicultural Environment: Use your language skills to communicate with clients and practice multiple languages daily with our international team.
* Fast-Paced Scale-Up: Join a growing company with big ambitions to become the world's top boat rental platform.
* Amazing Work Environment: Work in a modern coworking space in Barcelona's Poblenou neighborhood, just 20 minutes from the beach, with stunning rooftop views of the Sagrada Familia.
* Competitive Compensation: 800 gross monthly salary plus a €200 monthly bonus based on clear KPIs, with bonuses paid at the end of the internship.
* Additional Perks: One day off per month, training, lunch vouchers, Monday breakfasts, after-work events, and team-building activities.
* Start Date: 2nd June 2025
* Duration: 3, 4, or 6 months. For business reasons, being available in June-July-August is highly valued.
Preferred Qualifications:
* Language Skills: You’re a native Italian speaker and fluent in English. Any additional language spoken is a plus!
* People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.
* Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under pressure.
* Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.
* Attention to Detail: You pay attention to the small things that make a big difference in customer experience.
* Situational Awareness and Concise Communication: You’re able to quickly make sense of complex situations and summarize them pragmatically.
* Interest in Boating: A passion for our product and the boating industry is a bonus!
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