Job ID: 2853921 | Amazon Corporate Services Pty Ltd AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help. Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key Job Responsibilities You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently Escalation point and technical troubleshooter for all Systems and problems Deep diving into Linux server issues XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical Remediation of physical layer outages, both Systems & Network Remediation or recovery of physical power issues on racks Participate in Data centre power & cooling events Operations: Meet 24x7 On Call requirements and response during shift rotations. Install & configure racks of hosts in line with internal SLAs Triage & resolve trouble tickets for all devices in your region Data centre point of contact for all High Severity issues Physical replacement of server and network device parts Ensure correct rotation of parts & spares Help define metrics to increase our customer uptime Enforcing Amazons Security Best Practices Interact with third party vendors & contractors Contribute ideas to improve operational efficiency Project Management: Participate in and deliver on a number of high impact small to mid scale projects Participate in team meetings for metric analysis and project status updates Help build the worlds largest Cloud infrastructure Hiring & Mentoring: Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews Share knowledge and help educate less technical staff on the best practices related to all service owner issues This position also ha