Time left to apply: End Date: March 7, 2025 (18 days left to apply)
Job Requisition ID: R25366
Job Title
Trainer
Key Responsibilities
Customers First
* Responsible for incorporating customer requirements into facilitated courses through needs analyses to determine the extent to which current learning offerings meet business needs – both Amadeus and our customers; curate facilitated learning offerings to be customized based on segmented customer approach, and specific to address role-based skill gaps.
* Provide high quality training to internal and external customers according to course content, audience and business needs; plus create training content based after analyzing customer's knowledge and offer best learning solution (in cooperation with coordination, manager and customer).
* Ensure training materials and exercises are well prepared and updated for each course delivery.
* Act as an Amadeus ambassador in every interaction with colleagues and customers.
Strategy and Vision
* Develop or adapt training courses across all Travel Distribution customers following our learning strategy.
* Show awareness and engagement in Learning Services training delivery initiatives and participate in various marketing communication channels – both internal and external.
Talent Focus and Leadership
* Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities.
* Collaborate with all other team members and participate in any team meetings or activities.
* Collaborate with design and development team and support them in defining Amadeus training solutions.
* Collaborate in providing consultancy to all internal or external customers for training solution development or enhancement under guidance.
* Assist and mentor other colleagues in their cross training effort on current and new products.
Innovation & Modernization of Training Delivery
* Implement new, innovative systems within facilitated learning, to drive adoption of Amadeus products through technical, digital and multi-media strategies which are relevant to each of our Travel Distribution customers, and our Amadeus colleagues in the Regions.
* Contribute to the building of a learning platform to educate large numbers of internal staff, and customers, creating a global ecosystem of Amadeus product expert users.
* Ensure creative and innovative ways to deliver training content and drive customer engagement - i.e., via hands-on experiential learning, video, and social media.
* Implement learning modernization trends and techniques within training delivery, in full alignment with the business objectives and priorities of the global learning organization.
Efficiency & Budget
* Drive support call deflection by providing customer and trainer feedback to Learning Design.
* Drive efficiency by incorporating customer feedback into the design and development of learning events through analysis of post-event learning evaluations and customer interviews.
* Understand, evaluate, and leverage best practices of other organizations to expand the quality and accessibility of facilitated learning to our internal and external customers for the Region.
* Follow the corporate Travel Policy and suggest the best training solution depending on the request and the business case.
About the Ideal Candidate
* Vocational degree in Tourism, or University degree in Education, or related field, or equivalent work experience.
* 5+ years working in the travel industry and 1+ year experience in training delivery.
* Customer-Centric, services-oriented individual.
* Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
* Able to overcome obstacles to cooperation and to foster harmonious relations.
* Demonstrated innovative leadership, communication and staff development skills.
* Planning, prioritizing and achieving financial and strategic objectives.
* A history of successful leadership, innovation and goal achievement in a global and diverse environment.
* Ability to lead and influence groups and individuals.
* Excellent interpersonal skills; engages and builds effective relationships across the organization.
* Must possess the ability to communicate with Executives, all other levels of employees, clients and vendors.
* Strong ability for strategic thinking and planning.
* Strong verbal and written communication skills. Effectively present information in one-on-one and group situations to management, clients, and other employees of the organization.
* Fluent in English.
What We Can Offer You:
* A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
* A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
* A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
* A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
* A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
* A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
About Us
We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues.
Join us on a journey where you will help us bring the world closer!
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