Capitole Consulting keeps growing and we want to do it with you!
Are you a passionate Chatbot Operations Specialist ? We have an exciting opportunity to lead and empower a multicultural team!
Language : English and Spanish
Location: FULL REMOTE (Spain)
Timetable : flexible.
Responsabilities:
* Conduct regular audits of chatbot conversations to ensure quality and relevance.
* Perform out-of-scope reviews, add necessary documentation, and propose new use cases.
* Trigger knowledge processes to keep the chatbot's information up-to-date.
* Identify patterns such as codes, references, and dates to optimize cost by handling them through intents, regex, and entities.
* Review conversation flows, monitor drop-off conversations, and analyse cases that go to fallback.
* Train the intents and NLU models to improve accuracy and performance.
* Support on report generation NLP.
* Provide insights and recommendations based on report findings to enhance chatbot functionality.
* Manage incidents and requests related to the chatbot.
* Handle emergency updates and ensure the chatbot remains reliable and effective during critical situations.
Technical Expertise:
• Experience with chatbot platforms and natural language processing (NLP). Experience with Cognigy is valuable.
We are great, but with you we will be even more For this you will have:
Budget of €1,200 for individual training so you can use it for whatever you want (technological events, books, training, certifications, etc.).
Follow up with your team every month to have continuous feedback .
Full Remote.
Time flexibility to help you balance your professional/family life.
Private medical insurance paid entirely by Capitole
Flexible remuneration (restaurant, transportation and/or daycare tickets).
Andjoy (Gymforless)
Discounts on big brands for employees (Club Capitole)
So you can meet the whole family:
Team Buildings every two months. You can't miss the summer party or Christmas dinner!
Soccer team sponsored by Capitole.
Technological communities so you can share your knowledge and ideas with other teams. Sharing internal knowledge is essential!!!
Last but not least, a GREAT TEAM !
Don't you know us yet? Discover us!! https://capitole-consulting.com/
See what they think of us
https://www.glassdoor.es/Opiniones/Capitole-Consulting-Opiniones-E2060890.htmlE2060890.html
The employee will adhere to the information security policies:
* He/she will have access to confidential information relating to Capitole and the project he/she is working on.
* Will have to comply with the security policies and internal policies of the company and client.
* You will have to sign an NDA.