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Service Delivery Manager Operational, Cartagena
Client:
Location: Cartagena, Spain
Job Category: Other
EU work permit required: Yes
Job Reference: 1099383813844238336324650
Job Views: 2
Posted: 11.03.2025
Expiry Date: 25.04.2025
Job Description:
Service Delivery Manager Operational
* Gym virtual.
Knowledge/expertise of:
- Technical background in Infrastructure, Workplace, and Service Desk Services.
- Participation in services transition from an incumbent provider, ensuring knowledge transfer succeeds.
- Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
- Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
- Creating reports within ServiceNow is part of the responsibilities.
- Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
- Experience in Global Services coordinating teams in different countries.
- Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post-incident review.
- Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
- English proficiency level of B2/C1.
Additional requirements:
- Proactivity
- Teamwork.
- Used to reporting work done.
- Be able to produce documents and reports.
- Open-minded to change.
- Self-taught.
Training:
- Superior Technician in Management of Computer Systems or Computer Engineering degree.
- Experience of at least 10 years in the IT sector, of which at least 5 years performing the same role.
- Regulated technical certification in ITIL: at least, ITIL Foundation.
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