Job Title: New Account Manager
About Us
Adeo is the world's third largest retailer in DIY and decoration goods, with a presence in 14 countries and a turnover of 32 billion euros. Our company has 110,000 collaborators who leverage their knowledge to stay ahead of the competition.
About the Role
We are launching an ambitious plan to transform our business into the world's leading habitat platform. The marketplace team, launched three years ago, has consistently ranked among the top 10 e-commerce sites in its markets.
Key Responsibilities
* Account Growth: Take ownership of a portfolio of existing accounts, driving growth through various marketplace levers (promotions, visibility optimization, advertising, inventory management, etc.).
* Strategic Guidance: Work with clients to understand their objectives and develop tailored strategies to maximize their sales potential and performance on the platform.
* Performance Analysis: Regularly analyze account performance data (sales, traffic, conversions) and identify areas for optimization and growth.
* Collaboration: Partner with internal teams to implement solutions that improve account performance and achieve client goals.
* Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of satisfaction and loyalty.
* Growth Levers Activation: Implement growth strategies and leverage tools within the marketplace to optimize visibility, sales, and engagement (advertising campaigns, product listing optimizations, etc.).
* Client Retention: Ensure high client retention by proactively identifying opportunities for clients to improve their results.
* Reporting & Feedback: Prepare regular performance reports for both the internal team and clients, providing insights and recommendations for continuous improvement.
Requirements
* 2-4 years of experience in marketplace, e-commerce, retail, or FMCG.
* Proven commercial and analytical skills.
* Proven interpersonal and relational skills.
* Willingness to learn.
* Highly organized and results-oriented with a high degree of ownership.
* Fluency in English and Spanish.
* Bachelors or Master's Degree in Business, Engineering, or related field.
What We Offer
* Hybrid work mode (office based in Alcobendas).
* Several discounts.
* Dynamic and international context ranked amongst Forbes' best place to work.
* Tailor-made training programs (Marketplace bootcamp and store discovery training).
* Opportunities to propose ideas and initiatives and play a leading role in the Group's digital and omnichannel transformation.
We welcome applications from candidates with a CV in English version.