At Revlon, we're passionate about all things beauty and inspiring women to live life with confidence.
Our Diverse Portfolio
Since the launch of our first opaque nail enamel in 1932, we have been dedicated to providing high-quality products that deliver sophisticated glamour. Today, our portfolio of brands is sold in over 150 countries around the world and includes some of the world's most iconic and desired brands in colour cosmetics, skin care, hair care, hair color, and fragrances.
About Us
We are a dynamic team that celebrates success, invests in health and wellbeing initiatives, and provides professional development programs to unlock potential. Our global headquarters in Barcelona serves as a hub for innovation and growth.
Work Arrangements
* Hybrid work model: 3 days at the office, 2 days from home
* Free parking for employees
* Competitive base salaries and additional benefits
Job Description
This position, Customer Service UK Market, plays a crucial role in executing the Order to Delivery Process, supporting the sales department, and serving as the primary point of contact for customers. The ideal candidate will be responsible for managing customer service activities to ensure exceptional service levels.
Essential Responsibilities:
1. Manage customer service activities to ensure excellent service
2. Collaborate closely with Supply Planning, Distribution, and Finance to achieve objectives and plans
3. Support Sales & Marketing to achieve sales plans, maintain accurate information, and validate data
4. Coordinate databases (Customer & material master etc.) to prevent complaints, returns, and credits due to incorrect data
5. Support customer requests, act as a central contact for any questions or concerns
6. Participate in continuous improvement efforts to drive order process quality and efficiency
Requirements:
* Bachelor's Degree in Business or Supply Chain Management, plus 2-4 years' experience
* Customer service knowledge and skills
* Proficiency in Microsoft Office
* SAP knowledge
* Fluent in English language