About the Company - Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
About the Role - Want to work for a top social media company? English and Spanish Speakers, candidates needed!
Responsibilities
1. Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
2. Ability to work on case volumes across email and chat channels.
3. Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints.
4. Drive adherence to service levels across channels and achieve best-in-class productivity, impacting resolution times for end customers.
5. Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Qualifications
1. BA/BS degree or equivalent practical experience.
2. Language: English business level proficiency; read, write, and speak fluently if needed. Language skill is additional (Ready & write proficiency).
3. 2-5 years of digital advertising or technical customer support/operations experience.
4. Preferred experience in a contact center/service program for any advertising tech company.
5. Product support experience is desirable. High experience supporting customers via email and chat.
6. Fluent with any social media products usage and basic understanding of digital marketing.
Pay Range and Compensation Package - Salary: 22.000€ + 10% bonus.
Equal Opportunity Statement
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
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